Get Your Questions Answered
See below for some of the most common questions we get asked as one of Australia’s busy logistics companies. If the answer you need is not listed, please get in touch with us today.
Transparency through our Client Dashboard provides unmatched information for our clients, whether you want to know what is happening right now or look at jobs completed months ago.
Our system can also provide you with automated communications based on your specific needs, including job booking emails and sms alerts for progress updates, when drivers are on their way or have been on-site for too long, for example.
Our client portal ensures that your data is secure and only those who require access in your organisation have it. Each user within your business will have their individual login associated with their role.
Our drivers are local transport professionals that we have personally vetted through a stringent process. They are all trained in chain of responsibility, carry all the appropriate insurances and work hand in hand with our onsite Metro Express team of administrators and managers to deliver outstanding service.
We price things to suit each job individually. Factors that affect pricing include the number of pallets, suburb, distance travelled, urgent or pre-booked job and whether it’s more economical for you that we quote an hourly or fixed rate.